TERMS  OF SERVICE

Welcome to the website of HONG KONG COSMORA TRADING LIMITED. By using this site, you agree to the following terms.

1. Website Use

  • This website is available to all users without age restrictions.

  • Any unlawful or inappropriate activities are prohibited.

2. Orders & Payment

  • Orders are processed within 5 business days after payment confirmation, excluding holidays.

  • We reserve the right to accept or cancel any order.

3. Disclaimer

  • We are not responsible for delivery delays or losses caused by international logistics, customs inspections, or force majeure.

  • Once an order is shipped, tracking information will be provided. We are not responsible for lost or returned packages due to incorrect addresses, failed deliveries, or customs holds.

4. Governing Law

These terms are governed by the laws of Hong Kong SAR.

PRIVACY POLICY

HONG KONG COSMORA TRADING LIMITED (“we,” “our,” or “us”) respects and protects your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

We may collect the following information when you visit our website, place an order, or contact us:

  • Personal Information: Name, email, phone number, address, etc.;

  • Transaction Information: Order records, payment methods, etc.;

  • Technical Information: IP address, browser type, access time, etc.

2. How We Use Your Information

Your data is used for:

  • Processing orders and arranging shipping;

  • Providing customer support and after-sales service;

  • Improving user experience and optimizing products;

  • Sending promotional messages (if you opt in).

3. Information Sharing & Disclosure

We do not sell your personal data, but we may share it with:

  • Logistics providers (such as Yanwen, Yuntu, Cainiao, etc.);

  • Payment processors (to complete transactions);

  • Legal authorities (if required by law).

4. Data Security

We take reasonable measures to protect your information, but internet transmission carries risks.

5. Contact Us

  • Company Name: HONG KONG COSMORA TRADING LIMITED

  • Address: Room 9042, 9/F, Block B, Zhongmei Center, 15-17 Xingye Street, Kwun Tong, Kowloon, Hong Kong

  • Email: hkcosmora@gmail.com

 

SHIPPING POLICY

  • Order Processing Time: Orders are processed within 5 business days after payment confirmation, excluding holidays.

  • Shipping Method: We use Yanwen, Yuntu, Cainiao, and other international logistics providers, primarily offering door-to-door service.

  • Shipping Time:

    • Most countries: Estimated delivery in 15 days.

    • Africa & South America: Estimated delivery in 15-28 days.

  • Taxes: Some countries may not include taxes, and buyers may be responsible for local duties.

  • Disclaimer:

    • We will arrange shipping within the specified timeframe. However, due to international logistics, customs inspections, and force majeure, delivery times may be delayed, and we are not responsible for any additional costs or losses incurred.

    • Once an order is shipped, tracking information will be provided. We are not responsible for lost or returned packages due to incorrect addresses, failed deliveries, or customs holds.

 

RETURN & REFUND POLICY

  • Return Policy: Electronic products sold on our website are non-returnable unless they have quality issues.

  • Quality Issue Returns: If a product has a quality defect, please contact our support team via email within 7 days of receiving the item to process the return request.

  • Refund Processing Time: Once the returned item is verified, the refund will be processed within 7-10 business days and credited to the original payment method.